BMC End User Experience Management identifies and resolves customer problems faster
To ensure high-quality customer service and experience for its 9.4 million users, Cornerstone's IT team puts great focus on perfecting its customer-facing applications and rapidly addressing anything that negatively impacts their customers' experience.
As part of this clear operational priority, Cornerstone implemented the BMC
End User Experience Management solution from
"Using BMC Software's End User Experience Management solution, we can
resolve problems faster, and with real time updates on the user's
experience, we can verify that those problems are truly resolved," said
Cornerstone needed to improve its visibility into operations and establish better processes to eliminate inconsistent performance of customer-facing applications, such as training and workforce development solutions.
Cornerstone implemented the BMC End User Experience Management solution to obtain greater visibility into application and web performance in order to rapidly identify, recreate, understand and resolve problems to ensure a consistent, satisfying user experience.
By implementing the BMC End User Experience Management solution, Cornerstone has experienced a number of benefits, including:
For more information on Cornerstone's implementation and BMC's End User Experience Management solution, please:
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