May 7, 2012

IT Races to Adopt the Cloud: BMC Software Doubles Remedyforce Customer Base in Less Than Six Months

HOUSTON--(BUSINESS WIRE)-- BMC Software (NASDAQ: BMC), the recognized leader in Business Service Management (BSM), today announced that more than 300 enterprises have adopted its cloud-based IT service management solutions, which are growing much faster than other solutions in the market. This includes the BMC Remedyforce Service Desk solution, which has doubled its customer base in less than six months.

Since its introduction more than 15 months ago, customers have adopted the BMC Remedyforce Service Desk solution quicker than any other competitor offering within a similar timeframe. For example, a large, internet-based financial institution recently selected Remedyforce over other solutions from companies like ServiceNow. Customers take advantage of best-practice alignment, which affords them the speed, efficiency and lower operational costs of a cloud application with the standardization and scalability of IT Infrastructure Library® (ITIL®)-based processes.

In addition to the strength of the BMC platform, enterprises using the BMC Remedyforce Service Desk solution benefit from inherent social, mobile and real-time capabilities of salesforce.com's Force.com platform and the advanced social collaboration capabilities of Salesforce Chatter.

"Our customers are using mobile devices more and more to manage their travel arrangements, which creates an 'always on' environment that requires a similar response time from our IT department. We chose Remedyforce to help us meet the growing demands of our service desk and enhance responsiveness to our customers and service network," said Lanre Omotayo, IT manager, Canadian North. "We can easily and consistently support remote users in differing time zones with Remedyforce. Most importantly, the solution has saved us time and money with no infrastructure costs."

According to Jarod Greene, senior research analyst at Gartner, "The SaaS/Cloud deployment method for IT service desk tools is quickly becoming a viable option to replace on-premises-only toolsets. Gartner inquiry and customer feedback clearly support the idea that the Cloud is rapidly becoming an accepted licensing and deployment model. Industry analysts cite a variety of reasons for an organization to consider the Cloud, including financial capital considerations, maintenance and resources."

"Remedyforce is the IT help desk built for the social enterprise," said Ron Huddleston, senior vice president, ISV and Alliances, salesforce.com. "Through continued innovation, BMC and salesforce.com are committed to helping IT departments achieve greater success through the power of social and mobile cloud computing found in Force.com and Chatter."

"Remedyforce is the result of combining the best practices and proven technologies of BMC Software's Remedy IT Service Management Suite and Force.com, salesforce.com's market leading platform," said Paul Avenant, president of Enterprise Service Management, BMC. "This combination of experience, market leadership and innovation provide our customers with a clear path to succeed within the sweeping changes of today's IT landscape."

The latest release of the BMC Remedyforce Service Desk solution offers even higher levels of productivity for end users with innovative new capabilities for service request management and the integration of social media and external sources in a truly modern knowledge management system, which improves customer satisfaction and provides significant gains in efficiency for IT. Additionally, BMC Remedy OnDemand delivers the market-leading IT service management solution for enterprises as a subscription-based service from the cloud. BMC will continue to provide the ultimate response to the needs of ITSM via contemporary technology, including advancements in user interfaces, customization and valuable integrations.

For more information about BMC and its Remedyforce Service Desk solution, please visit:

Remedyforce Service Desk
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Business Runs on IT. IT Runs on BMC Software.

More than 25,000 IT organizations — from the Global 100 to the smallest businesses — in over 120 countries rely on BMC Software to manage their business services and applications across distributed, mainframe, virtual and cloud environments. With the leading Business Service Management platform, Cloud Management, and the industry's broadest choice of IT management solutions, BMC helps customers cut costs, reduce risk and achieve business objectives. For the four fiscal quarters ended December 31, 2011, BMC revenue was approximately $2.2 billion. For more information about BMC Software (NASDAQ: BMC), please visit www.bmc.com.

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. © Copyright 2012 BMC Software Inc.

ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.

IT Infrastructure Library® is a registered trademark of the Office of Government Commerce and is used here by BMC Software, Inc., under license from and with the permission of OGC.

BMC Software
Tara Hanney, +1-713-918-2745
tara_hanney@bmc.com
or
Ogilvy PR Worldwide
Analisa Schelle, +1-415-677-2721
analisa.schelle@ogilvy.com

Source: BMC Software

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