Since its introduction more than 15 months ago, customers have adopted the BMC Remedyforce Service Desk solution quicker than any other competitor offering within a similar timeframe. For example, a large, internet-based financial institution recently selected Remedyforce over other solutions from companies like ServiceNow. Customers take advantage of best-practice alignment, which affords them the speed, efficiency and lower operational costs of a cloud application with the standardization and scalability of IT Infrastructure Library® (ITIL®)-based processes.
In addition to the strength of the BMC platform, enterprises using the BMC Remedyforce Service Desk solution benefit from inherent social, mobile and real-time capabilities of salesforce.com's Force.com platform and the advanced social collaboration capabilities of Salesforce Chatter.
"Our customers are using mobile devices more and more to manage their
travel arrangements, which creates an 'always on' environment that
requires a similar response time from our IT department. We chose
Remedyforce to help us meet the growing demands of our service desk and
enhance responsiveness to our customers and service network," said
"Remedyforce is the IT help desk built for the social enterprise," said
"Remedyforce is the result of combining the best practices and proven
technologies of BMC Software's Remedy IT Service Management Suite and
Force.com, salesforce.com's market leading platform," said
The latest release of the BMC Remedyforce Service Desk solution offers even higher levels of productivity for end users with innovative new capabilities for service request management and the integration of social media and external sources in a truly modern knowledge management system, which improves customer satisfaction and provides significant gains in efficiency for IT. Additionally, BMC Remedy OnDemand delivers the market-leading IT service management solution for enterprises as a subscription-based service from the cloud. BMC will continue to provide the ultimate response to the needs of ITSM via contemporary technology, including advancements in user interfaces, customization and valuable integrations.
For more information about BMC and its Remedyforce Service Desk solution, please visit:
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