CUSTOMER WIN: Future Group Selects BMC Software to Automate and Manage IT Landscape and Operations Across Data Center, Stores, Warehouses and Offices
With BMC Software's BSM platform, Future Group will effectively
manage critical business applications like Point-of-Sale, enterprise
resource planning, warehouse management and E-com in a complex IT
MUMBAI, India--(BUSINESS WIRE)--
Future Group, one of India's leading retailers, will standardize and
automate its IT and delivery processes on a single platform based on Business
Service Management (BSM) from BMC Software (NASDAQ:BMC).
The solution will support more than 1,000 stores, including marquee
names such as Big Bazaar, Pantaloon, Central, Brand Factory, Ezone and
Home Town, across 85 cities.
With BSM, Future Group will seamlessly control and improve visibility
across its IT environment, thereby providing quality services back to
its customers and business. This will provide Future Group's IT Support
Services team the ability to own tools and processes, address various
potential issues and, if required, easily transition from one IT managed
service provider to another.
"In a customer-facing business, it is imperative for us to standardize
our processes across different business units to increase efficiency and
enhance the customer experience," said Parakh Dave, CIO and CTO, Future
Group. "We have many business critical applications that serve our
customers and manage backend operations. BMC's BSM approach will enable
us to monitor and automate business applications and have a complete
view of business service performance and availability, including service
levels, usage patterns, assets and costs in a proactive manner. BSM also
brings IT Infrastructure Library ® (ITIL®) and other best-in-class
industry processes and practices around Infrastructure Managed Services."
As part of its IT strategy, Future Group conducted extensive evaluations
of solutions from different vendors, including the top four enterprise
IT management software vendors, and selected BMC's BSM platform because
it offers the most unified and comprehensive approach for managing the
heterogeneous IT landscape, fitting Future Group's business ambitions.
For Future Group, the Point-of-Sale and SAP landscape constitute a group
of critical business applications for which availability and performance
can have a material impact on the company's success. BMC Software's BSM
solution will help efficiently manage these applications.
"This marks our foray into the retail sector, where the speed, volume of
information and business present challenging environments to manage,"
said Sachin Chawla, director of sales for India, BMC Software. "Our BSM
solution will provide well-defined steps to help Future Group achieve
their business goals, supported by a robust IT infrastructure."
The BMC products selected by Future Group have been configured to
effectively reduce complexity and make customer support, change, asset
and request management a seamlessly integrated process. This will
automate all IT processes from a single point of control to provide an
enterprise-wide dynamic workload scheduling management solution for
physical and virtual environments.
"The BMC product suite is strategically aligned with our overall vision
and growth plans and we are happy to be partnering with such a company,"
said Rakesh Biyani, joint managing director, Future Group. "We are
already reviewing how the product can be leveraged for areas such as
business operations, facilities management, etc."
Future Group's BSM platform includes:
Business runs on IT. IT runs on BMC Software.
Business thrives when IT runs smarter, faster and stronger. That's why
the most demanding IT organizations in the world rely on BMC Software
across distributed, mainframe, virtual and cloud environments.
Recognized as the leader in Business Service Management, BMC offers a
comprehensive approach and unified platform that helps IT organizations
cut cost, reduce risk and drive business profit. For the four fiscal
quarters ended September 30, 2011, BMC revenue was approximately $2.2
billion. Visit www.bmc.com
for more information.
BMC, BMC Software, and the BMC Software logo are the exclusive
properties of BMC Software Inc., are registered with the U.S. Patent and
Trademark Office, and may be registered or pending registration in other
countries. All other BMC trademarks, service marks, and logos may be
registered or pending registration in the U.S. or in other countries.
All other trademarks or registered trademarks are the property of their
respective owners. © Copyright 2012 BMC Software, Inc.
ITIL® is a Registered Trade Mark of the Office of Government Commerce in
the United Kingdom and other countries.
IT Infrastructure Library® is a registered trademark of the Office of
Government Commerce and is used here by BMC Software, Inc., under
license from and with the permission of OGC.
Lynn Tan, +65 6398 8115
PR Worldwide, Mumbai
Laliitha Aiyer, +91 22 4434 4138
Source: BMC Software
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BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. © Copyright 2010 BMC Software, Inc.
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